Contact us
In the app
Profile › Help › “Write to us” adds your device and app version automatically.
Include your phone model, OS version and app version (at the bottom of the Profile screen) so we can help faster. Never send passwords or card details.
Frequently asked questions
How do I invite people in my home?
On the Home tab, tap “Share invite link” or tell them the home code on screen. They open the app, choose “Join with invite” and enter the code.
An item’s expiry date looks wrong
Tap the item and edit the date. Dates estimated by AI are labelled “estimated”; the date on the packaging always comes first.
I’m not getting notifications
Check that notifications for Mutfak AI are on in your phone’s settings (iPhone: Settings › Notifications; Android: Settings › Apps › Mutfak AI › Notifications). Then choose which notifications you want in the app under Profile › Notifications. Focus or battery-saver modes can delay them.
It didn’t recognise items in my photo
Take the photo a little closer, in good light, with labels visible. Add anything it missed with “Add item” on the review screen. Barcode and receipt scanning are other options.
How do I cancel Premium?
iPhone: Settings › [your name] › Subscriptions › Mutfak AI › Cancel subscription. Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Mutfak AI › Cancel subscription. Cancellation takes effect at the end of the current period.
My Premium purchase isn’t showing
In the app, tap Profile › Plan › “Restore purchase”. Make sure you’re signed in with the Apple or Google account you bought it with.
Is the app available in English?
The app is currently in Turkish. You can contact support in Turkish or English.
Delete your account and data
In the app
- Open Mutfak AI and go to the Home tab.
- Tap Profile › My account.
- Tap “Delete account” and confirm.
If you can’t access the app
Email [email protected] from your registered address with the subject “Account deletion request”. Once we’ve verified it’s you, we delete your account within 30 days.
What is deleted, what stays with your home and retention periods are on the Delete your account page.
Privacy requests
For data protection requests email [email protected]. See the Privacy Policy (UK) and the KVKK Notice (Türkiye).